DATE23 Jul
Morning brief · Friday, 24 July 2026
Kacholia's view: Indigo's QR code reveals Air India's operational lag
Market pulse
Indian markets ended the week on a sour note, as a nearly one percent drop in banking stocks dragged the benchmark Nifty down to close below 23,900. While most sectors saw declines, with notable losers including CIE India and SRF, green energy firm NTPC Green and security solutions provider CP Plus bucked the trend to post significant gains.
From the investor's mind
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@LuckyInvest_ARK · on X
Ashish Kacholia highlights the contrasting customer experiences at airline counters for excess baggage, underscoring the operational efficiencies of Indigo compared to Air India. Indigo allows for quick payment via a QR code generated on a point-of-sale machine, enabling a seamless transaction. In contrast, Air India's process involves staff manually collecting and re-entering customer details like email and mobile numbers, followed by a payment link sent via email, a method that is prone to errors and network issues, ultimately creating a more cumbersome experience for the customer.
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